Terms of Service

1. Definitions

1.1. "Account" means the account you create to use the Service.

1.2. "Content" means any data, text, images, messages, schedules, or other materials uploaded, posted, transmitted, or otherwise made available through the Service.

1.3. "Organization" means the employer, business, or team that operates an Account and invites Users to it.

1.4. "Manager" means a User authorized by an Organization to build, edit, and publish schedules.

1.5. "Employee" means a User invited to an Organization whose shifts, availability, and profile are managed through the Service.

1.6. "User Data" means all electronic data or information submitted by Users or Organizations in connection with the Service.

2. Scope of Terms

2.1. These Terms apply to all Users and to all use of the Service. Any additional terms or policies referenced in these Terms (including our Privacy Policy) are incorporated by reference.

2.2. Where your use of the Service is on behalf of an Organization, you represent and warrant that you have authority to bind that Organization to these Terms.

3. Acceptance of Terms

3.1. By creating an Account, accessing the Service, or clicking "I Agree", you agree to these Terms. If you do not agree, you may not use the Service.

4. Eligibility and Account Registration

4.1. You must be at least 18 years old to register an Organization Account. Individual Employees aged 16–17 may use the Service only where permitted by their Organization and with parental or guardian consent where required by local law.

4.2. You agree to provide accurate and complete information when creating your Account and to keep your Account information up to date.

4.3. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

5. Provision of Service

5.1. CrewCentral provides an AI-powered scheduling and workforce management platform, including shift templates, availability tracking, leave and swap management, rostering integrations, and related tools.

5.2. Some features are provided free of charge during early access. We reserve the right to introduce paid features and subscription plans with advance notice.

5.3. We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, provided that we will use reasonable efforts to communicate material changes in advance.

6. User Content and License Grants

6.1. You retain all ownership rights in Content you submit. By submitting Content, you grant CrewCentral a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, use, reproduce, modify (for formatting and display), and distribute such Content solely for the purpose of operating, securing, and improving the Service and providing it to you and your Organization.

6.2. You represent and warrant that you have all necessary rights to grant the foregoing license and that your Content does not infringe any third-party rights.

6.3. Where you submit Content on behalf of an Organization, the Organization is responsible for obtaining any necessary consents from Employees and third parties.

7. Data Collection and Use

7.1. We collect profile information, scheduling data, usage data, and device metadata necessary to operate the Service. Our practices are described in our Privacy Policy.

7.2. We do not sell User Data. We may aggregate and de-identify data for research, analytics, and product improvement; no personally identifiable information is disclosed.

7.3. User Data is retained for 24 months following account inactivity unless earlier deletion is requested or longer retention is required by your Organization or by law.

8. Privacy Policy

8.1. Our Privacy Policy describes how we collect, use, and share your information and is incorporated into these Terms by reference.

9. Intellectual Property Rights

9.1. All rights, title, and interest in and to the Service (excluding Content provided by Users) are owned by CrewCentral or its licensors. These Terms do not grant you any rights in or to the Service except as expressly set out here.

9.2. You may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works of the Service or any portion of it.

10. Prohibited Conduct

10.1. You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• post false, misleading, defamatory, or discriminatory Content;
• harass, abuse, or harm another User;
• upload viruses or malicious code;
• scrape, harvest, or otherwise collect information about other Users without their consent;
• attempt to gain unauthorized access to the Service or its systems;
• send unsolicited or unauthorized advertising, promotional material, or spam through the Service;
• use the messaging features to send content that is illegal, harmful, fraudulent, hateful, threatening, or that violates any third-party rights;
• attempt to evade or circumvent any content filtering, rate limiting, or other protective measures;
• send messages to recipients who have not provided proper consent or who have opted out of receiving communications from you.

11. SMS and Messaging Services

11.1. Consent Required: you must ensure that recipients of messages sent through the Service have provided any required consent. You may only send messages to individuals who have opted in to receive them.

11.2. Compliance with Laws: you agree to comply with all applicable laws and regulations regarding electronic communications, including (without limitation) the Spam Act 2003 (Cth), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and comparable international regulations.

11.3. Opt-Out Requirements: you must honour "STOP" and similar opt-out requests and provide clear mechanisms for recipients to opt out.

11.4. Message Content: you are solely responsible for the content of messages sent through the Service. We reserve the right to monitor, review, and block messages that violate our policies or applicable law.

11.5. Third-Party Providers: we use third-party service providers, including Twilio, to deliver messages. Your use of messaging services is also subject to the terms and policies of those providers.

11.6. Social Authentication: if you use social authentication to access the Service (Google, Apple, Microsoft), you agree to comply with the terms and privacy policies of the relevant provider.

11.7. Prohibited Content: you may not send messages containing illegal content, hate speech, harassment, fraud, malware, or content designed to evade spam filters.

12. Disclaimers and No Warranties

12.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

12.2. CREWCENTRAL DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT AS REQUIRED BY THE AUSTRALIAN CONSUMER LAW OR OTHER APPLICABLE LAW.

12.3. WE DO NOT GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, OR QUALITY OF ANY SCHEDULES, CONTENT, OR THIRD-PARTY INTEGRATIONS.

12.4. Australian Consumer Law: nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or any other applicable law which cannot be lawfully excluded.

13. Limitation of Liability

13.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CREWCENTRAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

13.2. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) AUD $1,000 OR (B) THE TOTAL AMOUNT OF FEES PAID BY YOU TO CREWCENTRAL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13.3. Nothing in this clause limits any liability which cannot be excluded under applicable law.

14. Indemnification

14.1. You agree to indemnify, defend, and hold harmless CrewCentral and its officers, directors, employees, agents, and affiliates from any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from or relating to your breach of these Terms, your Content, or your use of the Service.

15. Termination

15.1. We may suspend or terminate your Account and access to the Service at any time where you materially breach these Terms, or where required by law or to protect the security of the Service.

15.2. You may terminate your Account at any time via in-app settings or by contacting support@crewcentral.com.

15.3. Upon termination, all rights granted to you under these Terms will cease immediately. Sections intended by their nature to survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

16. Dispute Resolution

16.1. Good-Faith Discussion: before commencing any formal proceedings, the parties will attempt in good faith to resolve any dispute by discussion between authorized representatives.

16.2. Governing Law: these Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.

16.3. Venue: subject to any non-excludable rights, the parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute.

16.4. Injunctive Relief: either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. Force Majeure

17.1. Neither party will be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including natural disasters, acts of war, terrorism, labour disputes, pandemics, or government orders.

18. Assignment

18.1. CrewCentral may assign or novate its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

19. Severability

19.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Waiver

20.1. No waiver of any term or provision of these Terms will be deemed a further or continuing waiver of such term or any other term.

21. Notices

21.1. We may provide notices under these Terms by email, in-app banner, or posting on our website. You consent to receive notices electronically.

22. Changes to Terms

22.1. We may revise these Terms at any time. Material changes will be communicated via email, in-app notification, or prominent notice on our website at least 30 days before they take effect.

22.2. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

23. Third-Party Services and External Links

23.1. The Service may contain links to, or integrate with, third-party websites, applications, or APIs (including rostering platforms, calendar services, and authentication providers). We are not responsible for their content, privacy practices, or terms.

23.2. Your interactions with third-party services are governed by their respective terms and privacy policies.

24. Data Export and User Remedies

24.1. Data Export: you may request an export of your Personal Data in a commonly used format by contacting us at support@crewcentral.com. We will respond within 30 days.

24.2. Account Deletion: you may request deletion of your Account and associated data at any time. Upon deletion, your data will be permanently removed within 30 days, except where retention is required by law or by your Organization.

25. Feedback and Suggestions

25.1. Any feedback, suggestions, or ideas you provide about the Service ("Feedback") are provided voluntarily.

25.2. You grant CrewCentral a worldwide, perpetual, irrevocable, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any media, without compensation or attribution.

25.3. You represent and warrant that you have all rights necessary to grant the foregoing licence and that your Feedback does not infringe any third-party rights.

26. Entire Agreement

26.1. These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and CrewCentral regarding the Service and supersede any prior agreements.

27. Contact Information

For questions or notices regarding these Terms, please contact us at: